Panic Control
Panic is a sudden, unreasoning terror, often spreading quickly and accompanied by mass flight. Panic is caused by fear, although those involved may not know what they fear. People may be tempted to join a fleeing crowd; motion is often enough to suggest the presence of something to fear. When this stage is reached, it may become difficult to control the group. Attempting to reason with such a crowd may be futile, but it might be possible to control the group by assuming leadership or by distracting key members. Ideally corrective action should be taken before the movement stage.
Panic Deterrents:
- Inform personnel what is expected of them in an emergency. Training, experience and knowledge are key factors in preventing panic.
- Exemplify strong, competent leadership.
- Eliminate physical causes for panic (blocked or obstructed exit doors and passageways, poorly marked exits, etc).
Antidotes for Panic:
- Provide assurance that emergency personnel are responding. Exert positive leadership. Reassure the group by giving information and instructions calmly.
- Eliminate unrest…Dispel rumors…Identify troublemakers and prevent them from spreading discontent and fear.
- Demonstrate decisiveness. Suggest positive actions. Indicate what to do, rather than what not to do.
These panic control recommendations are offered as a guide to action. In the final analysis, it is entirely up to you to react properly and control panic.