Tenant Handbook

Accident or Illness

In the event of an accident or illness on your premises, we recommend that you immediately:

1. Call 911 and report a “Medical Emergency.”  Firefighters, police and an ambulance will be automatically dispatched at the same time.

1. GIVE THE OPERATOR THIS INFORMATION:

• Building name
• Building address
• Floor or location of emergency
• Any details available about the accident or illness

            *Do not hang up until 911 operator requests that you do so.    

1. Call Building Management. Notify any on-duty Denver Firefighter or Police Officer who may be present.
2. Do not move the patient unless they cannot remain where they are without further endangering their life. Perform first aid to your level of training.          
3. Have someone meet the responding firefighters at the main floor lobby elevators and on the emergency floor to direct emergency personnel to patient’s location.

 Building Staff Reaction for Medical Emergencies:

1. Building staff will open the lobby door for firefighters and ambulance personnel.  Be aware that Denver has a two-tiered response system.  First, the Fire Department will arrive, and soon after an ambulance will arrive.  Each group must be met and escorted to the location of the person requiring medical attention.
2. Place an elevator on independent service on the first floor to transport firefighters and ambulance personnel to the needed floor.  Assign a staff member from the building to operate the elevator.
3. Go with the emergency personnel to the location of the person requiring medical attention.
4. Leave the elevator on stand-by on the floor of the emergency to transport the emergency personnel and/or the ill or injured person to the lobby.
5. Assist the emergency personnel, as needed, with any patient information you can obtain, such as medical history, emergency contacts etc.

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